In this episode Safaraz takes a look at the value of feedback from external stakeholders. Pathway regularly gets feedback from stakeholders and quality standard frameworks such as Investors in People, Matrix Standard, Awarding Organisations and funding and regulatory bodies, which Pathway Group review and act on. Here Safaraz explores the process and actions Pathway Group takes using examples of recent reviews and inspections to develop a roadmap for improvements and ensure the organisation and its people are truly fit for purpose.